We want you to feel confident in every purchase from The Muse Lingerie. If your order is not quite right, eligible items may be returned or exchanged within 14 days of delivery.
RETURN ELIGIBILITY
To qualify for a return or exchange, merchandise must be:
• Unworn, unwashed and unused
• In its original condition and packaging
• Free from perfume, deodorant, makeup or other marks
• Returned with all original tags and hygiene protection intact
For hygiene reasons, thongs and other intimate bottoms may only be returned if they have not been tried on and the hygiene protection remains fully intact.
FINAL SALE ITEMS
Items marked “Final Sale” are not eligible for return, exchange or store credit unless they arrive damaged, defective or incorrect.
HOW TO START A RETURN
Before sending any merchandise back, please contact us through our Contact Us page with your order number and the item(s) you wish to return or exchange.
Once your request has been reviewed, our team will provide return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service and keeping proof of shipment, as The Muse Lingerie cannot be responsible for packages lost or damaged in transit.
If you received an incorrect, damaged or defective item, please contact us immediately. Once confirmed, The Muse Lingerie will provide further instructions and cover the appropriate return shipping costs.
Original shipping charges are non-refundable unless the return is due to an incorrect, damaged or defective item.
REFUNDS
Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to reflect the refund after it has been processed.
EXCHANGES
Exchanges are subject to product availability. If your requested replacement is unavailable, our team will contact you to discuss an alternative item, store credit or refund.
WHOLESALE ORDERS
Wholesale orders are governed by separate terms and are not covered by this retail return policy. Wholesale partners should contact our wholesale team for assistance before returning any merchandise.
QUESTIONS?
If you need assistance with a return, exchange or damaged item, please visit our Contact Us page. We will be happy to help.