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Frequently Questions

Where is your lingerie manufactured?

All of our lingerie is manufactured in USA, we work closely with the factory to ensure our designs are made to our high standards.

How do I care for my The Muse Lingerie?

All of The Muse Lingerie should be hand washed only. The materials and fabrics we use are very delicate, and need to have the proper care to keep your lingerie looking beautiful.

I accidentally put my The Muse Lingerie in the wash, can I return it?

We do not accept returns of items that have not be cared for or washed as advised, therefore we would not accept a return on any item put through the washing machine or tumble dryer.

My item is faulty, what shall I do?

If your item is faulty in some way, please contact one of our lingerie advisors on info@themuselingerie.com, and we can arrange a replacement for you. These occasions are very rare, as our items are quality controlled multiple times before it leaves us, however if something does make it out of the door that isn’t perfect, we will do everything we can to make sure it doesn’t happen again.

Can you send this with discreet packaging?

Yes, we offer a discreet packaging service. All orders are beautifully wrapped in tissue in a Fleur of England box. This is then sent in a plain white padded envelope. Please tick the discreet packaging box when checking out if you require discreet packaging.